introduction to
Cyberbacker
virtual
assistance
www.cyberbacker.com
welcome to
cyberbacker
Cyberbacker is the leading provider of world-class administrative support and virtual assistance services from anywhere in the world to anyone in the world.
Cyberbacker was established on January of 2018 with a goal of partnering great individuals to clients who share the same values and characters. We believe that like-minded individuals working towards the same goals or business have the highest capacity of growing. Cyberbacker aims to provide premium and world-class services to their partners. Today, in just the span of five years, we are servicing 3500+ and growing, delighted and satisfied clients.
We currently service
3500+
Clients
from different
INDUSTRIES
ACCOUNTING INDUSTRY
AUTOMOTIVE INDUSTRY
COACHING INDUSTRY
CONSULTING INDUSTRY
CONSTRUCTION INDUSTRY
E-COMMERCE INDUSTRY
EVENTS INDUSTRY
FINANCE INDUSTRY
F&B / HOSPITALITY INDUSTRY
HEALTH AND BEAUTY INDUSTRY
FRANCHISING INDUSTRY
INSURANCE INDUSTRY
MARKETING INDUSTRY
LEGAL INDUSTRY
LOGISTICS INDUSTRY
MATERIALS/DISTRIBUTION/RETAIL INDUSTRY
MEDIA/PUBLISHING INDUSTRY
MEDICAL INDUSTRY
Professional Services INDUSTRY
SOCIAL SERVICEs INDUSTRY
SPORTs INDUSTRY
Technology & Services INDUSTRY
real estate
We provide services to real estate professionals from the following companies:
Client testimonials
Before you hire a Cyberbacker
Develop a Job Description
Make a wish list of tasks:
- Tasks you DON’T want to do
- Tasks you WISHED were being done
- Specialized Tasks you would like to implement (i.e SEO Development, Social Channel Development)
Implementation of Tasks:
- Are these tasks already being done?
- Do you have an operations manual on how you want these tasks done? Or will you need that developed by your Cyberbacker during their first 30 days?
- Are these new task that needs to be implemented
- Do you have a plan you would like followed?
- Do you need a Specialized Cyberbacker with experience in this area?
www.cyberbacker.com
Before you hire a Cyberbacker
Develop a Job Description
How much time you need support?
- Part Time (20 hours per week)
- Full Time (40 hours per week)
Will you require your Cyberbacker to have phone skills or 100% support/admin?
What programs/softwares will your Cyberbacker need access to?
Who will your Cyberbacker work with and report to?
Will your Cyberbacker have direct contact with your clients and vendors?
www.cyberbacker.com
Sample
JOB
DESCRIPTIONS
SAMPLE TASK LIST
These are sample tasks that our Cyberbackers are able to do to support you.
Administrative Support
Email Management
- Sorting and prioritizing emails
- Drafting responses to routine inquiries
- Organizing email folders and labels
Scheduling and Calendar Management
- Booking meetings and appointments
- Sending reminders for upcoming events
- Coordinating with multiple stakeholders to find suitable times
Document Preparation
- Creating and formatting presentations
- Compiling reports and summaries
- Preparing contracts and agreements
Content Creation
Social Media Content
- Designing graphics and visuals for posts
- Writing captions and post content
- Scheduling posts using social media management tools
Blog and Article Writing
- Researching industry-related topics
- Drafting blog posts and articles
- Editing and proofreading content
Newsletter Creation
- Compiling content for newsletters
- Designing email templates
- Managing subscriber lists
Market Research
Competitor Analysis
- Identifying key competitors
- Analyzing competitors’ marketing strategies
- Compiling reports on competitor activities
Customer Insights
- Conducting surveys and polls
- Analyzing customer feedback
- Creating customer personas
Trend Analysis
- Monitoring industry trends
- Reporting on emerging market opportunities
- Providing insights on potential market shifts
Digital Marketing Support
SEO Optimization
- Conducting keyword research
- Optimizing website content for search engines
- Monitoring SEO performance metrics
PPC Campaign Management
- Setting up Google Ads campaigns
- Monitoring and adjusting ad spend
- Analyzing campaign performance and ROI
Email Marketing
- Creating and managing email campaigns
- Segmenting email lists
- Analyzing email campaign performance
SAMPLE TASK LIST
CRM System Management
- Updating client information
- Tracking client interactions
- Generating CRM reports
Client Communication
- Responding to client inquiries
- Scheduling client meetings and follow-ups
- Preparing client reports and updates
Feedback Collection
- Conducting client satisfaction surveys
- Compiling feedback for service improvements
- Reporting on feedback trends
Client Relationship Management
Project Management
Task Coordination
- Assigning tasks to team members
- Tracking project timelines and deadlines
- Reporting on project progress
Resource Management
- Managing project budgets
- Allocating resources as needed
- Monitoring resource utilization
Risk Management
- Identifying potential project risks
- Developing mitigation strategies
- Reporting on risk status
Event Planning and Coordination
Event Logistics
- Booking venues and vendors
- Coordinating event schedules
- Managing attendee lists
Promotional Activities
- Creating promotional materials
- Managing event advertising campaigns
- Tracking event RSVPs and attendance
Post-Event Follow-Up
- Collecting feedback from attendees
- Compiling post-event reports
- Sending thank-you emails and updates
Technical Support
Website Maintenance
- Updating website content
- Troubleshooting website issues
- Monitoring website performance
Software Management
- Installing and updating marketing software
- Providing support for marketing tools
- Training team members on software use
Data Backup and Security
- Ensuring regular data backups
- Implementing data security measures
- Monitoring for security breaches
Disclaimer: The tasks that a Cyberbacker can perform are not limited to the list provided here. You are encouraged to communicate specific requirements and preferences, and we’ll gladly incorporate them to ensure a tailored and customized service.
SAMPLE TASK LIST (Construction)
- Creating Proposals Using Excel
- Gather project details and input them into an Excel proposal template.
- Calculate costs, including materials, labor, and additional charges.
- Review and finalize proposals before sending them to clients.
- Sending Proposals to Clients
- Email finalized proposals to clients with a summary and follow-up schedule.
- Track the status of proposals and follow up with clients as needed.
Proposal and Estimate Management
Measurement and Estimation
- Ordering Roof Measurements
- Place orders for roof measurements
- Retrieve and review measurement reports for accuracy.
- Creating Estimates
- Input measurement data into estimation software or Excel templates.
- Include detailed cost breakdowns for materials and labor.
- Review and finalize estimates before sending them to clients.
Invoice Management
- Creating Invoices
- Enter project and client details into AccuLink.
- Itemize charges for materials, labor, and other costs.
- Apply taxes and discounts accurately.
- Sending Invoices to Clients
- Email finalized invoices to clients with payment instructions.
- Monitor payment status and send reminders for overdue invoices.
Feedback Collection
- Conducting Client Satisfaction Surveys
- Design and distribute client satisfaction surveys post-project completion.
- Collect responses and ensure a high response rate.
- Aggregate survey responses and client feedback.
- Identify common themes and areas for improvement.
- Reporting on Feedback Trends
- Generate reports summarizing client feedback.
- Present findings to management for action on service enhancements.
Disclaimer: The tasks that a Cyberbacker can perform are not limited to the list provided here. You are encouraged to communicate specific requirements and preferences, and we’ll gladly incorporate them to ensure a tailored and customized service.
HIRING A CYBERBACKER
The Hiring Process
STEP ONE: Job Description Assessment
Our Growthbackers will be asking you a few questions so we can determine your exact needs and create the perfect job description for you. This is the most important step in evaluating the kind of Cyberbacker to maximize the full potential of your future partner.
STEP TWO: Matchmaking
One of our Careerbackers will get in touch with you so you can begin choosing from our pool of candidates who are more than qualified for the Job Description you’ve set. You will get to choose the perfect Cyberbacker for you.
STEP THREE: Training
Once you've found your partner, they'll be led by one of our Headbackers to make sure your Cyberbacker is capable of doing the job you hired them for. If for some reason things don't work out, we can make sure you're matched with someone else to ensure you receive the best service possible.
BEFORE YOUR CYBERBACKER STARTS
While Your CyberBacker is in Training
Prepare for your Cyberbacker by changing sensitive passwords and creating a list for the platforms they will need to access.
- Will they have their own username and login?
What will be your daily routine?
- We can provide you examples
30-60-90 Developed
- We can provide you examples
- What’s a 30-60-90? This stands for the first 30, 60, and 90 days of their employment. The primary reason that we use a 30-60-90 is so we have a plan and a document that communicates it. This allows both the employer and the employee to to know exactly what must be accomplished within these timelines.
BEFORE YOUR CYBERBACKER STARTS
While Your CyberBacker is in Training
Do you have an operations manual on how you want these tasks done or will you need that developed by your Cyberbacker during their first 30 days?
Your first few days...
- Start each day with a Daily Huddle (Call or Zoom)
- Create an agenda that you run through each day such as new business appointments and end with updates on all pending projects.
Wrap each day with an End of Day Report
(Call/Zoom/Text or Email)
Don’t forget that we are here for you
to help you and your Cyberbacker
settle in to working together.
NEXT STEP:
SCHEDULE A FREE
BUSINESS EVALUATION
Email:
